{"id":19102,"date":"2025-06-26T14:20:59","date_gmt":"2025-06-26T14:20:59","guid":{"rendered":"https:\/\/myproudhavana.com\/frequently-asked-questions\/"},"modified":"2025-06-30T15:33:42","modified_gmt":"2025-06-30T15:33:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/myproudhavana.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19102\" class=\"elementor elementor-19102 elementor-18995\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14fcd87 e-flex e-con-boxed e-con e-parent\" data-id=\"14fcd87\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faa40c0 e-flex e-con-boxed e-con e-child\" data-id=\"faa40c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b00b43 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6b00b43\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b067756 e-flex e-con-boxed e-con e-parent\" data-id=\"b067756\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfda5a8 elementor-widget elementor-widget-heading\" data-id=\"dfda5a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About our accommodations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46305b elementor-widget elementor-widget-text-editor\" data-id=\"e46305b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4> <strong>Where are My Proud Havana houses and apartments located?<\/strong><\/h4><p> We are present in <strong>Old Havana<\/strong>, <strong>El Vedado<\/strong>, <strong>Centro Habana<\/strong> and also in <strong>Guanabo<\/strong>, right by the beach. You can see all the options <a title=\"Accommodations\" href=\"https:\/\/myproudhavana.com\/en\/accommodations\/\">here<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3db6b elementor-widget elementor-widget-text-editor\" data-id=\"5e3db6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>  <strong>What type of accommodations do you offer?<\/strong><\/h4><p> We offer private rooms, full apartments and family villas.All of them are stylishly decorated, with air conditioning and personalized attention. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b646f39 elementor-widget elementor-widget-text-editor\" data-id=\"b646f39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Do the accommodations have WiFi?<\/strong><\/h4><p>Yes, all our spaces have WiFi connection. In some cases it is through local mobile data, but we\u2019ll explain how to get the most out of it. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9652f elementor-widget elementor-widget-text-editor\" data-id=\"aa9652f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Is breakfast included?<\/strong><\/h4><p>Breakfast is not included by default, but can be requested at most locations. In addition, at <a href=\"https:\/\/myproudhavana.com\/en\/tipos-de-alojamientos\/rooftop-hostel\/\"><strong>Rooftop P120<\/strong><\/a> we offer delicious breakfasts, cocktails and snacks every day, ideal to start or end your day with incredible views!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eb897d e-flex e-con-boxed e-con e-parent\" data-id=\"2eb897d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cdb95e e-flex e-con-boxed e-con e-parent\" data-id=\"7cdb95e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d946712 elementor-widget elementor-widget-heading\" data-id=\"d946712\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reservations and payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c72018 elementor-widget elementor-widget-text-editor\" data-id=\"4c72018\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>How can I book directly?<\/strong><\/h4><p>You can book directly from our website:<\/p><p>Use the code PROUD2025 to get a 5% discount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e74c0d0 elementor-widget elementor-widget-text-editor\" data-id=\"e74c0d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>What are the advantages of booking directly instead of through Airbnb?<\/strong><\/h4><p>&#8211; Exclusive discount with <strong>PROUD2025<\/strong><br><br>&#8211; Only <strong>25% paid online,<\/strong> the rest upon arrival.<\/p><p>&#8211; No external commissions<\/p><p>&#8211; Direct and personalized service<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dad8574 elementor-widget elementor-widget-text-editor\" data-id=\"dad8574\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>What payment methods do you accept?<\/strong><\/h4><p>We accept <strong>cash in EUR or USD<\/strong>, and in some accommodations also <strong>credit cards via Revolut, Bizum (for Spanish guests) or bank transfer. Check with us depending on the case!<\/strong> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c18683 e-flex e-con-boxed e-con e-parent\" data-id=\"0c18683\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19abd69 e-flex e-con-boxed e-con e-parent\" data-id=\"19abd69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85444db elementor-widget elementor-widget-heading\" data-id=\"85444db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Before arrival and transportation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1450278 elementor-widget elementor-widget-text-editor\" data-id=\"1450278\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Do you offer airport transfers?<\/strong><\/h4><p>Yes! We can coordinate your pick up. We just need your flight details and arrival time.<br>Send us a WhatsApp message.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a96cd8d elementor-widget elementor-widget-text-editor\" data-id=\"a96cd8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>What currency should I bring?<\/strong><\/h4><p>We recommend bringing <strong>euros in cash<\/strong>. Avoid changing on the street. Cuban ATMs offer poor exchange rates and are often out of cash.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1b45d0 e-flex e-con-boxed e-con e-parent\" data-id=\"d1b45d0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ed2f59 e-flex e-con-boxed e-con e-parent\" data-id=\"9ed2f59\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa89287 elementor-widget elementor-widget-heading\" data-id=\"fa89287\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Check-in, guests, and House rules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c06e6a elementor-widget elementor-widget-text-editor\" data-id=\"8c06e6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>What are the check-in and check-out times?<\/strong><\/h4><p>Check-in: from 3:00 p.m.<br>Check-out: until 11:00 a.m.<br>Arriving early or leaving late? Let us know \u2014 we\u2019re happy to coordinate. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce467c0 elementor-widget elementor-widget-text-editor\" data-id=\"ce467c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Can I receive guests during my stay?<\/strong><\/h4><p>Yes, we accept <strong>pre-declared guests<\/strong> for safety reasons. Parties or undeclared visitors are not allowed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f21a5d e-flex e-con-boxed e-con e-parent\" data-id=\"1f21a5d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5fec33 e-flex e-con-boxed e-con e-parent\" data-id=\"c5fec33\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10056d5 elementor-widget elementor-widget-heading\" data-id=\"10056d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional services and recommendations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acbfdff elementor-widget elementor-widget-text-editor\" data-id=\"acbfdff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Where can I cool off in the summer?<\/strong><\/h4><p><strong>Pool<\/strong>: Casa <a href=\"https:\/\/myproudhavana.com\/en\/tipos-de-alojamientos\/villa-porteria-en\/\">Porter\u00eda<\/a><\/p><p><strong>Jacuzzi<\/strong>: <a href=\"https:\/\/myproudhavana.com\/en\/tipos-de-alojamientos\/rooftop-hostel\/\">Rooftop P120<\/a><\/p><p><strong>Beach<\/strong>: <a href=\"\/?mphb_ra_tipos-de-alojamientos=\u2060\u2060guanabo-beach-villa\">Guanabo Beach Villa<\/a> (right on the shore!)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d764ff9 elementor-widget elementor-widget-text-editor\" data-id=\"d764ff9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Where do you recommend for dinner?<\/strong><\/h4><p>In Old Havana: <em>Do\u00f1a Eutimia<\/em>, <em>El Chanchullero<\/em>, <em>5 Esquinas<\/em>, <em><a href=\"https:\/\/restaurantechachacha.com\/\" target=\"_blank\" rel=\"noopener\">Restaurante Chachach\u00e1<\/a>, Antojos<\/em><\/p><p>In El Vedado: <a href=\"https:\/\/fondalapaila.com\/\" target=\"_blank\" rel=\"noopener\"><em>La Paila<\/em><\/a>, <a href=\"https:\/\/elcocinerohabana.com\/\" target=\"_blank\" rel=\"noopener\"><em>El Cocinero<\/em><\/a>, <em>El Biky<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5627f6 elementor-widget elementor-widget-text-editor\" data-id=\"f5627f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>And for nightlife?<\/strong><\/h4><p><a href=\"http:\/\/kingbarhavana.com\/\" target=\"_blank\" rel=\"noopener\"><em>King Bar<\/em><\/a> in El Vedado<\/p><p><a href=\"https:\/\/yarinihabana.com\/\" target=\"_blank\" rel=\"noopener\"><em>Yarini<\/em><\/a> in Old Havana<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-721c59b e-flex e-con-boxed e-con e-parent\" data-id=\"721c59b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a61d35 e-flex e-con-boxed e-con e-parent\" data-id=\"4a61d35\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3adb1d4 elementor-widget elementor-widget-heading\" data-id=\"3adb1d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diversity and safety<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4b7a5 elementor-widget elementor-widget-text-editor\" data-id=\"5a4b7a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Is My Proud Havana an LGBTQ+ friendly?<\/strong><\/h4><p>Absolutely! We are a <strong>gayfriendly<\/strong> network and reject all form of discrimination.<br>The area of <strong>Infanta and 25<\/strong> in El Vedado is the most frequented by the local LGBTQ+ community, although we always recommend taking precautions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd7809 elementor-widget elementor-widget-text-editor\" data-id=\"bcd7809\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Is Cuba safe for tourists?<\/strong><\/h4><p>Yes, Cuba is one of the safest destinations in the Caribbean. Still, we recommend avoiding dark streets at night, politely saying \u201cno, thank you\u201d to any street offers, and taking a taxi home after going out <\/p><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About our accommodations Where are My Proud Havana houses and apartments located? We are present in Old Havana, El Vedado, Centro Habana and also in Guanabo, right by the beach. You can see all the options here. What type of accommodations do you offer? We offer private rooms, full apartments and family villas.All of them [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":19082,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-full-width.php","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-19102","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/pages\/19102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/comments?post=19102"}],"version-history":[{"count":2,"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/pages\/19102\/revisions"}],"predecessor-version":[{"id":19107,"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/pages\/19102\/revisions\/19107"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/media\/19082"}],"wp:attachment":[{"href":"https:\/\/myproudhavana.com\/en\/wp-json\/wp\/v2\/media?parent=19102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}